Payment Policy
 

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Cash and Personal Checks.

Payment plans are available through Scratch Pay

Whether it's a routine checkup or emergency surgery, you shouldn't have to worry about how to get the best medical care for the pet you love. That's why we're pleased to offer Scratch Pay. Scratch Pay lets you say "yes" to the best treatment for your pet immediately, and pay for it over time with low monthly payments that fit easily into your budget.

Like a credit card, but better. Scratch Pay works just like a regular credit card, but without high interest rates, annual fees or pre-payment penalties. Scratch Pay offers no-interest and low interest payment terms, zero hidden fees, and low minimum monthly payments. You can use Scratch Pay over and over for all your pet's follow-up care as well as annual exams and vaccines. So you can focus on what really matters, like playing fetch and learning new tricks.

Appointment Policy

We ask that new clients arrive 15 minutes early to check in and fill out new client forms.

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

If you cannot make your appointment please call us at least 24 hours before your scheduled time. Appointments that are missed without notice are subject to a missed appointment fee.  For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the reception area.